Refund policy

Returns & Exchanges

Customers may inspect their order upon delivery while the courier is present. If you choose not to accept the order at the time of delivery, the item may be returned with the courier. Shipping fees will still apply.

Size exchanges are accepted within 48 hours of delivery, subject to availability.

Items must be unworn, unused, and returned in their original condition with all tags and packaging intact.

Exchange shipping fees are covered by the customer.

Manufacturing defects must be reported within 48 hours of receiving the order, along with clear photos of the issue.

To request an exchange, please contact us via Instagram @simaofficial.eg or email us at simaofficial.eg@gmail.com, and our customer service team will assist you.